Terms & Conditions for Online Flower Delivery - Flowers Harpenden

Introduction

Welcome to Flowers Harpenden, your trusted local florist providing online flower delivery services in Harpenden and its surrounding areas. By placing an order with Flowers Harpenden through our website, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your purchase. These terms are designed to protect both your consumer rights and our business operations for flower delivery in Harpenden and the neighbouring communities.

Scope and Applicability

These Terms & Conditions apply to all flower products and related services offered through our website. They are applicable to any customer placing an order for flower delivery in Harpenden as well as the surrounding areas we cover. These terms constitute the entire agreement between you and Flowers Harpenden and supersede any previous agreements or understandings.

Order Process

When you wish to order flowers online for delivery in Harpenden, please follow our guided online ordering process:

• Product Selection: Browse our online catalogue and select the flower arrangements you wish to purchase. Each product description aims to be as accurate as possible but please note that due to the seasonal nature of flowers, some variations may occur.
• Personalisation: Where available, customise your order with special requests, personal messages or selected delivery dates and times within our delivery schedule in Harpenden and nearby areas.
• Order Confirmation: When you have finalised your selection, proceed to the checkout page. You will be asked to provide necessary details including recipient information, full delivery address (in Harpenden or qualifying surrounding area), and your contact details.
• Review and Payment: Please ensure all information is accurate before submitting your order. Orders cannot be processed or dispatched until full payment is received.
• Confirmation: Once your payment is processed successfully, you will receive an order confirmation via the contact method provided. This confirmation constitutes acceptance of your order by Flowers Harpenden, subject to product availability and delivery feasibility.

We reserve the right to refuse any order where the delivery address is outside our delivery area (Harpenden and specified neighbouring locations), or where product availability cannot be guaranteed.

Payments

Flowers Harpenden accepts online payments for all flower orders via the secure payment methods specified on our website. Payment options may include major credit and debit cards and/or third-party payment gateways. All prices listed are in Pounds Sterling (GBP) and include VAT unless stated otherwise.

Upon submitting your online order, the total amount payable, including any applicable delivery charges, will be clearly displayed. Payment must be received in full before your order can be accepted and processed. No order will be dispatched for delivery in Harpenden or the surrounding areas without completed payment.

We use industry-standard encryption and security protocols for all transactions to ensure your payment details remain safe and confidential. We do not store payment card details ourselves.

Delivery Policy

Our flower delivery service covers Harpenden and surrounding areas as specified on our website. You must provide accurate delivery details including the full name, address and contact number of the recipient. We cannot be held responsible for failed or delayed deliveries due to incorrect or incomplete addresses.

Delivery times and dates:

• We aim to deliver your flowers on your chosen date, subject to availability and circumstances beyond our control.
• Orders placed for same-day delivery are subject to cut-off times displayed on the website. Orders received after cut-off times may be delivered on the next available delivery day.
• If the recipient is unavailable at the time of delivery, where possible we will leave the flowers in a safe place or with a neighbour. We will attempt to notify you via the contact details provided in such cases.

We are not liable for delays or non-delivery due to events outside our control, including adverse weather conditions, road closures, vehicle breakdowns, or force majeure circumstances.

Substitution Policy

Due to the nature of fresh flowers and seasonal availability, it may occasionally be necessary to substitute certain flowers or foliage within an arrangement. Substitutions will be of equal or greater value and will maintain the overall style and aesthetic of your chosen design. Where possible, we will inform you of any major substitutions prior to dispatch.

Cancellations and Amendments

If you need to cancel or amend your online flower order for delivery in Harpenden or the local area, please notify us as soon as possible:

• Cancellation Requests: Cancellations must be made at least 24 hours prior to the scheduled delivery date. Cancellations made within this timeframe will be eligible for a full refund. If cancellation is requested less than 24 hours before delivery, we reserve the right to deduct any costs already incurred, such as preparation or dispatch of the order.
• Amendments: If you need to change the recipient details, delivery date or message, please contact us as soon as possible. We will endeavour to accommodate amendments, but cannot guarantee changes if the order has already been prepared or dispatched.
• Non-Receipt: If flowers have not been delivered and you have not been notified of any issues, please contact us within 48 hours for assistance in resolving the matter.

Returns and Refunds

Fresh flowers are a perishable product and returns are not generally accepted unless there is a clear issue with quality, damage in transit, or incorrect delivery. If you are dissatisfied with your order, please notify us within 24 hours of delivery, providing clear reasons and photographic evidence if possible.

If your complaint is upheld, we will offer a suitable resolution which may include replacement of the flowers, partial refund or full refund, depending on the circumstances. Our decision in such cases will be final and made in accordance with applicable UK consumer law.

Liability

Flowers Harpenden will exercise all reasonable skill and care in fulfilling your flower delivery order in Harpenden and the surrounding areas. However, to the maximum extent permitted by law:

• We do not accept liability for any loss of profits, goodwill, reputation or indirect or consequential losses arising out of or in connection with the supply or non-supply of products or services.
• Our liability under these terms is limited to the value of the products ordered by you.
• We are not liable for any delays or failures in delivery arising from events outside our reasonable control (force majeure).

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Product Descriptions and Images

While every effort is made to ensure the accuracy of product descriptions, images and specifications, actual products may vary slightly in appearance due to the nature of hand-made floral arrangements and the variability of natural materials. All sizes and measurements are approximate. Product images are for illustrative purposes only and may present items such as vases or add-ons separately.

Customer Obligations

By submitting an order for flowers online, you confirm that:

• You are at least 18 years of age.
• All information provided by you is accurate and complete.
• You are authorised to use the chosen payment method.
• Any messages or personalisation requested do not contain offensive, illegal, or defamatory content.

Privacy and Data Protection

Flowers Harpenden is committed to protecting your personal data in accordance with applicable UK data protection legislation. Information collected during the order process is used solely for the purpose of fulfilling your flower delivery and is not shared with third parties except where necessary to process your order. For more information, please review our Privacy Policy on our website.

Intellectual Property

All website content, including images, graphics, layouts and text, remains the intellectual property of Flowers Harpenden or our licensors. You agree not to reproduce, distribute, or use our content for commercial purposes without our express written permission.

Amendments to Terms

Flowers Harpenden reserves the right to update or amend these Terms & Conditions at any time. Amendments will become effective once posted on our website. It is your responsibility to review these terms before placing each order. Your continued use of our website constitutes acceptance of the amended Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes or claims arising from or in connection with these terms, your use of our website, or any online flower delivery in Harpenden shall be subject to the exclusive jurisdiction of the English courts.

Contact and Complaints

If you have questions or complaints relating to these Terms & Conditions or any aspect of your order, please contact us using the details provided on our website. We are committed to resolving queries promptly and efficiently for our customers in Harpenden and beyond.

Applicability to Harpenden and Surrounding Areas

Please note that these Terms & Conditions apply to all customers placing flower orders for delivery in Harpenden and all areas explicitly covered by our delivery service as referenced on our website. For customers outside our regular delivery area, additional terms or restrictions may apply and we reserve the right to decline such orders at our discretion.

Thank you for choosing Flowers Harpenden for your online flower delivery needs. We aim to provide an outstanding service to all our customers in Harpenden and the nearby communities.