At Flowers Harpenden, every bouquet is hand-crafted to order with an unwavering commitment to quality. As a trusted local florist serving households and businesses across Harpenden, we proudly guarantee the freshness of our flowers upon delivery. Our dedication means that your flowers arrive bursting with life, colour, and fragrance, just as you’d expect from your community’s favourite florist.
Your satisfaction is our top priority. While we take every precaution to ensure your flowers are handled with care, on rare occasions, packages may sustain damage during transit. If your flowers arrive damaged or you feel they are not up to our usual high standard, please get in touch with us within 24 hours of receipt. To help us resolve the issue promptly, we may request a photograph of the bouquet as received. Upon review, we will offer you a suitable resolution, either a refund or a replacement bouquet delivered as soon as possible, so you can enjoy the freshest blooms Harpenden has to offer.
We guarantee that our flowers remain fresh for a minimum of five days from delivery, provided normal care instructions are followed (such as regular water changes, trimming stems, and avoiding direct sunlight). Should your flowers wilt or fail to thrive within this freshness window, and you believe the quality was lacking from the start, contact us promptly so we can assess the situation and ensure your satisfaction.
If you are unhappy with your order for any reason relating to quality, damage, or freshness within the guaranteed period, we offer two options:
Your peace of mind is important to us, and we promise to resolve your issue quickly and fairly, reflecting our commitment as your local Harpenden florist.
If a delivery, product, or service does not meet your expectations, we invite you to let us know as soon as possible. Please provide details about the problem, your order information, and (if applicable) a photo of your flowers. Our customer care team will listen, review your complaint promptly, and offer a resolution. We value every customer and every bouquet—feedback helps us improve our Harpenden flower service for the whole community.
Flowers Harpenden is proud to serve our neighbours with integrity, care, and a personal touch. By upholding our Fresh Flower Guarantee and a fair complaints process, we strengthen our reputation as Harpenden’s trusted florist for both homes and businesses. Thank you for supporting local, and for letting us brighten your days with premium fresh flowers.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
